FAQ

Frequently Asked Questions

How long will my order take to arrive?
Each item is made to order with care ♡ Most orders arrive within 7-14 business days, though shipping times may vary depending on location and order volume.

Will my matching items arrive together?
Sometimes matching items may arrive separately. Since products are made to order, different items may be packaged or shipped at slightly different times, but don’t worry, your cozy crew is on the way 🐾

How does sizing work?
We recommend checking the size guide before ordering to find your perfect fit. Looking for an extra cozy, oversized feel? Consider sizing up for that comfy lived-in vibe ✨

Can I match with my dog? 🐾
Yes! Matching moments are kind of our thing ♡ Select matching styles when available to create cozy looks for you and your pup.

What if there’s an issue with my order?
We want you to love your order. If something arrives damaged, defective, or incorrect, please reach out through our Contact page within 7 days of delivery and include your order number and photos if possible so we can help make it right.

Do you accept returns or exchanges?
Because our items are made to order, we’re unable to accept returns or exchanges for sizing, color choice, or change of mind. If your order arrives damaged or incorrect, please contact us and we’ll do our best to help ♡